RETURNS/EXCHANGES

We do not offer refunds - all returns will be issued store credit (please note credit codes do expire after 6 months from the return date).

 

After your return and/or exchange is received back at our facility, we will send out your new item(s) and/or issue your store credit. Unfortunately, if your request is not approved, that means your order conflicts with one or more of our policy's requirements below:

• All exchanges must be authorized within 14 business days (of the order's delivery date) before exchanging products.
• The products must not be worn, altered, washed or have any markings (makeup, tan, deodorant or other marks from wear and/or try-on etc...)
• Products must be returned in its original condition, in its original packaging and accompanied by its original tags.
• Proof of purchase is required for all exchanges; no exceptions.
• Products returned damaged or without authorization may be rejected and sent back to the customer at the discretion of UNME-T.
• Discount and sale items are NOT eligible for returns or exchanges.
• Black Friday/Cyber Monday sale items are FINAL SALE and cannot be returned for an exchange or return for store credit.
• Exchanges can only be made once. Once you make an exchange, any item(s) received in return become ineligible for future exchanges/returns.

 

If you are located in the INDONESIA, please contact us at hello@unme-t.com for return/exchange process.

 

Please Note: Original shipping fees are non-refundable, and you are responsible for paying for your own return label.

 

We do not accept international exchanges/returns - ALL INTERNATIONAL ORDERS ARE FINAL SALE. We apologize for any inconvenience this may have caused.

 

If you had an issue with your order and/or received the wrong item by mistake, please email us directly at hello@unme-t.com